PERLINDUNGAN KONSUMEN DALAM TRANSAKSI E-COMMERCE PERSPEKTIF HUKUM NASIONAL DAN INTERNASIONAL

The purpose of this paper is to determine consumer protection in e-commerce transactions according to Indonesian law. Two laws related to consumer protection in e-commerce transactions are Law No. 8 of 1999 concerning Consumer Protection (UUPK) and Law No. 11 of 2008 concerning Electronic Information and Transactions (ITE Law). These two laws have been able to provide adequate legal protection for consumers in conducting transactions for the sale and purchase of movable goods through e-commerce. This legal protection is evident in the provisions of the UUPK and UU ITE. Both laws regulate the use of consumer personal data, the validity of e-commerce transactions, the use of CA (Certification Authority), issues of standard clauses, and prohibited acts for businesses in marketing and producing goods and services that can be used as a reference for objects in e-commerce transactions. Although the UUPK has a weakness in that it only covers business actors based in Indonesia, this weakness has been covered by the UU ITE and various international provisions such as the UNCITRAL Model Law. However, the provisions made by the United Nations are not yet complete.